Relationships & Communication
:: Cypriot prefer face-to-face meetings rather than doing business by telephone or in writing, which are regarded as too impersonal. :: It takes time to develop relationships; this may be accomplished in the office, over extended lunches, dinners and social outings. :: Once a relationship has developed, their loyalty will be to you personally rather than to the company you represent. :: If our company changes representatives, the relationship building will need to begin anew. :: It is imperative to show deference and respect to those in positions of authority. :: When dealing with people at the same level, communication can be more informal. :: Under no circumstances should you ever let someone think that you do not trust them, since trust and personal relationships form the cornerstone of business.
Business Meeting Etiquette
:: Appointments are necessary and should be made in advance. :: The initial request should be in writing and may be confirmed by telephone. :: Panctuality is expected, although you should be prepared to be kept waiting. :: Meetings often veer off the agenda. :: Meetings may be interrupted frequently, so be patient. :: Decisions are not reached at meetings. Meetings are for discussion and to exchange ideas.
Business Negotiation
:: Personal relationships are the foundation of a successful business relationship. :: Who you know can be more important than what you know. :: Do not raise your voice or appear upset or emotional while speaking. :: Business discussions can be lengthy. :: Contracts are crucial and will be followed to the letter. :: Cypriots are skilled negotiators. :: Expect a great deal of bargaining. :: Opening bids should leave a great deal of room for negotiation and concessions on both sides.
Dress Etiquette
:: Cypriot dress is casual. Nevertheless be careful to dress properly for a business meeting. :: Men should wear dark coloured, conservative business suits. :: Women should wear a conservative dress or business suit. :: Don't remove a jacket or tie before your colleague does so.
Working Hours
Public Service Hours:
Winter Period (September 1 - June 30) Monday - Friday: 07:30 - 14:30 Thursday: 07:30 - 14:30, 15:00 - 18:00 Summer Period (July 1 - August 31) Monday - Friday: 07:30 - 14:30
Office Hours:
September 15 - May 31 Monday - Friday: 08:00 - 13:00, 15:00 - 18:00 June 1 - September 14 Monday - Friday: 08:00 - 13:00, 16:00 - 19:00
Banking hours for the public:
Monday - Friday: 08:15 - 13:00 Monday: 15:15 - 16:45. (May, June, July, August: Monday - Friday: 08:15 - 13:00) |